Aug 14, 2018 former moviepass users are venting their rage on twitter, after finding their accounts have not been closed as requested, and have instead been reactivated under new plans. Moviepass is apparently having some serious customer service. In certain locations, there are theaters that have eticketing available. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact moviepass in an easytouse summary, as well as a full comparison of the 2 ways to reach moviepass, compared by speed and customer recommendations. Subscribers will not be charged during the service interruption. Moviepass will be providing subscribers with appropriate refunds for their period of service already paid for. Apr 28, 2018 moviepasss customer support problem got so bad that on may 5th, we received a press release from the company announcing a new partnership with customer service company taskus. Unfortunately, when customers want to use our product this badly, they do not just. Subscribers to moviepass were issued a branded prepaid debit card. Moviepass users are angry after finding cancelled accounts. How to file a chargeback on a credit card purchase to get.
These moviepass customer cards are like normal debit cards. Jan 31, 2018 moviepass is a subscription service in the u. Techcrunch has seen over the weekend but did not hear back. Moviepass is trying to reinstate lapsed subscriberswhether. Moviepass is confusing loyal and lapsed customers with. Moviepass yearly subscription refund or reactivation moviepass has shutdown the services from sept. Not to get too insidebaseball here, but companies dont tend to make big deals about building out customer service infrastructure unless theyve already been. Oct 11, 2017 on handing over my payment i received a promise that the debit card would be in my mailbox in 5 to 7 days.
My wife and i subscribed to moviepass just after thanksgiving. Jan 09, 2018 moviepass customers say they were charged for cards they never received. Moviepass continues its struggle to provide timely service. Over the past several months, moviepass worked hard to relaunch its groundbreaking subscription service and recapitalize the.
Moviepass is the nations premier theatrical subscription service, allowing you to see movies in over 4000 theaters across the united states for one low. The service also noted that a number of customers who received this email have given conflicting indications to moviepass on whether or not they wanted to be on the threemovie plan introduced in. I responded again that i paid for and ordered my card on december 29, so it has been two weeks, and the email that you sent says that you show that. Moviepass was a great deal, now its trying really hard not to be. Seth carson, a new york resident, signed up on dec. Movie subscription service moviepass, which shut down for good on sept. Jul 30, 2019 moviepass has kept itself in the headlines over the past year or two, not always for the best reason.
But many users are complaining that moviepass wont let them cancel, and it appears. This is one of the most frequent complaints from new subscribers. After that, use your moviepass card as you would an. Moviepass is apparently having some serious customer. When i received my moviepass card in the mail a few weeks later, my trips became far more frequent and esoteric, taking me as far as albany. Exposing users credit card numbers and other data its all because one of the companys servers was not protected with a password. Moviepass customers report being charged after service shut. Moviepass, the embattled movieticket subscription service, sent out a bizarre apology email to customers last month sent in the voice of a dog promising to make the service better and better. Moviepass not letting some annual subscribers cancel to get a. However, not everyone was comfortabe with how the subscription. Moviepass is off to a strong start and theaters may not be. Moviepass, dead for a month, sees troubles continue as users report creditcard charges report. Many issues with the card could be resolved if the company switched to a mobileonly model, which would allow users to.
Moviepass is charging for service despite being shut down. Ted farnsworth is the ceo of helios and matheson analytics. She received her card about a week laterbut i did not. I signed up and paid for my card on 103117 and have not received it yet. Moviepass has emerged this year from obscurity as an appbased subscription service for those seeking to see movies for a low price.
Moviepass to the moviepass community, thank you so. He sent several messages to customer service through the app, but never heard back. Moviepass customers say they were charged for cards they never. Within that app youll browse theaters and showtimes, same as you would. I just kept clicking the link in the email, and trying to use the application messenger where i never got a response for a few weeks. Here are the 10 amc theaters that moviepass users can no. Moviepass exposed thousands of unencrypted customer card. Feb, 2018 the really frustrating thing is that this issue is not new. Moviepass is converting annual subscribers to a monthly plan, and promised those who wish to cancel a refund. Moviepass demands photos of ticket stubs from users, which. I also had to have my credit card company block all future transactions from moviepass as there is.
Moviepass is now reenrolling former customers in an. Moviepass continues its struggle to provide timely service to. Three days later, i sent an inquiry asking about the shipping status of my card via the moviepass apps chat feature. Aug 16, 2017 moviepass vs sinemia which is the best movie card to get in 2018. If and when moviepass offers a promotion or free trial, you will be billed when you sign up, but your subscription and billing cycle will not begin until the end of the trial period. Citing an unprecedented volume of traffic,the moviepass team currently expects production on new cards to take a little longer, stating. Moviepass is shutting down september 14th the verge. Subscribers will not need to request a refund or contact moviepass customer service to receive a refund. This reporter was a moviepass member until the very end and received not a charge, but an unexplained 66cent. Has anyone received a card but can not activate it reddit. Oct 03, 2018 if customers choose not to opt out, moviepass says it will reinstate users subscriptions and will begin charging the credit card associated with their account on october 5. Thank you, steve wilburn 7739655491 joke tax for those who enjoy language those who jump off a bridge in paris are in seine.
The email that said i shouldve received my card had a link that was supposed to be used if i didnt receive my card, but it just linked me to the moviepass website. We apologize for any inconvenience this has caused you, and please let us know if you have any additional questions or need assistance. He received no reply and the database remained up for months. The theater is on the moviepass app, but there are no movies listed along with this message. Theyve rapidly increased their subscriber base and, despite upsetting the countrys largest theater operator, it. Moviepass card deliveries delayed 23 weeks due to unprecedented traffic. I received my card just before columbus day weekend but can not activate it has anyone else had this issue. Oct 30, 2017 with moviepass ive been going to the theaters about 56 times a month, before movie pass id go maybe, maybe 6 times a year. At this point, we are unable to predict if or when the. I have sent them multiple messages on the app, but i have not received any response. Your subscription does not begin until you receive your card.
Moviepass, the subscription service that spent enormous amounts of venture. Many individual and chain theaters do, but some dont. Moviepass customers say they were charged for cards they. Moviepass exposes users credit card numbers indiewire. Your moviepass subscription will enter into a new billing period once the promotional. Once a casual person has had a taste of something like moviepass theyre not gonna want to go back to paying 11 bucks a ticket when they were paying 10 dollars a month at max before for at least 28 tickets a month. Once youve received and activated your moviepass card, you can sign into the eponymous app, available for android and ios. The message included a link so i could report that i had not received my card. You will not be billed while you are waiting for your card to arrive. The fee was charged on january, 2016, but i didnt receive the card in the mail until january you cant use the service without the cardso not only was moviepass reneging on its promised free twoweek trial which is illegal since the app clearly promotes it, but it charged me for a service it wasnt even providing me for days. Since they dont respond by email or chat, i just had to contact my credit card company, report moviepass for fraudulent activities and i was refunded all of my money. I subscribed on 816 the day after the price drop and i still have not receive my card. Moviepass has long been plagued with allegations of absentee customer service, and the unending string of changes to its service were frustrating enough. Aug 16, 2017 once you have your card with you, you can download their free app androidios and use it to browse theaters and showtimes near you within 100 yards where the moviepass card is supported.
Moviepass was transparent when it received the first influx of new subscribers that it would take longer than promised to get debit cards. Moviepass killing off annual plan receive a refund until. Its all because one of the companys servers was not protected with a. We have not received showtimes yet and are trying to track them down. Using the moviepass mobile app, users checkedin at a supported cinema, and selected a film and showtime occurring within the next 30 minutes. When i arrived at the theater, my moviepass, essentially a mastercard debit card. Once you decide on a show, checkin on the app, and then just take this card and swipe it at the box office or kiosk to get your ticket. Goodrich quality theaters, studio movie grill, and mjr theatres support our apps eticketing feature. Dec 09, 2017 while most of those ive heard from have said the service works just fine once theyve received their moviepass membership card and gotten it synced up with the smartphone app, quite a few. I have not received my card, and i am being charged.
The message included a link so i could report that i had not received my card but it didnt work. Once you receive your moviepass card or use moviepass at a supported eticketing theater, you may begin using the service. The moviepass annual subscription is a limitedtime promotion that will last 12 months, according to the website. Moviepass, dead for a month, sees troubles continue as users report credit card charges report. You can attend these theaters immediately upon signup even if you have not received your card. After you receive your card, you can create an account in the app and begin watching movies. Once you receive your moviepass card, you may begin using the service. Moviepass customers say they were charged for cards they never received published. People are flooding moviepass mentions with customer service. Jul 27, 2018 moviepass has vaguely addressed the issue on twitter, explaining that it is experiencing technical issues with our cardbased chickin process and we are diligently working to resolve the issue. Once you get your moviepass card in the mail download the app and sign in if you havent already. This is also concerning because they had to send me a second possibly third. Moviepass when you open the moviepass app, youll find a list of theaters near you. I also had to have my credit card company block all future transactions from moviepass as there is no way to actually cancel the service that seems to work.
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